Product descriptions and prices

Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, Team Hancock Racing, Inc will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Team Hancock Racing, Inc will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock. If you decline this option, a reduction in payment equal to the value of the out of stock items will be made.

Out of Stock Items

Sometimes, items are, for a variety of reasons, temporarily out of stock. If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you do opt to await new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the part order. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.

Damaged goods

In the unlikely event your order is damaged in transit please contact us immediately at richard@greghancock.com. Please retain the original package for returning your order.

Manufacturers Defect Found:

• The item(s) will be repaired, replaced or the value of returned item(s) refunded at your discretion.
• If the item(s) are discontinued, we will offer a replacement of equal or better specification

Disputes

We strive to resolve any and all disputes in a timely manner. If you escalate any PayPal or Credit Card charges to dispute/chargeback with PayPal and our charges are determined to be valid by PayPal, we reserve the right to charge a £20 administrative fee per transaction.